In the complaint-handling example, which party sought to appeal the FSPO decision?

In the complaint-handling example, which party sought to appeal the FSPO decision?

• A. Delta Bank
• B. Mary
• C. FSPO
• D. High Court

Answer: (C)

The key idea here is who can initiate an appeal after an FSPO decision. In the scenario described, the party that takes the step to seek an appeal is the FSPO itself, showing that the ombudsman can escalate a decision through the courts to pursue a legal review or clarification. This distinguishes the initiator from the original parties involved in the complaint (the bank or the individual) and from the appellate body (the High Court), which would hear the appeal rather than start it. So the FSPO is the chosen party because the example depicts the ombudsman itself seeking further review.

The key idea here is who can initiate an appeal after an FSPO decision. In the scenario described, the party that takes the step to seek an appeal is the FSPO itself, showing that the ombudsman can escalate a decision through the courts to pursue a legal review or clarification. This distinguishes the initiator from the original parties involved in the complaint (the bank or the individual) and from the appellate body (the High Court), which would hear the appeal rather than start it. So the FSPO is the chosen party because the example depicts the ombudsman itself seeking further review.